Service Delivery Improvement

IT service management is the core of TTG’s business, through which we have developed Infrastructure Technology Information Library (ITIL) expertise.  As ITIL becomes increasingly important in government and commercial engagements, this expertise is winning the confidence of clients. The ITIL is the most widely accepted approach to IT service management in the world.  ITIL is a cohesive best practice framework, drawn from the public and private sectors internationally. It describes the organization of IT resources to deliver business value and to document processes, functions and roles in IT service management. ITIL is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools.   TTG leveraging ITIL best practices integrated into global processes, we deliver ITIL-aligned service management processes, regardless of the service sourcing approach.